How do I contact Hippos? top
You can also contact us by regular mail at -
Hippos Eating Alligators, 2550 Spring Valley Drive, Dripping Springs, TX 78620
Please note that this is a private working studio and we are not open to the public.
Do you have any tips for gluing? top
I've found that I get the best gluing results when I really rough up both of the surfaces to be glued. I clean the pieces really well with alcohol and let them dry completely before I apply glue to them.
Are your designs Copyrighted? top
© 1990-2024 Hippos Eating Alligators Jewelry Designs are protected by US and International Copyright Laws.
What sizes do your adjustable rings fit? How do you adjust them? top
My adjustable ring findings can easily be sized down to 5 and up to 11.
Although it's not necessary, I recommend using a ring mandrel to size my adjustable rings. I think this makes the rings easier to size and it keeps the shape nice and perfectly round. Please take care not to over work the rings, my rings are very sturdy and well made and will last for many years, but opening and closing a ring over and over can weaken the metal... this is true of all adjustable jewelry.
Are your Sterling Silver Findings stamped 925? top
Yes, all of our Sterling Silver Findings are stamped 925 and are SOLID Sterling Silver.
What is Gold Vermeil? top
Vermeil is a French word that is pronounced "vermay". It is sterling silver jewelry that has a very high quality karat gold plating. Our gold vermeil is 120 layers of 14K gold over a solid core of sterling silver.
What forms of payment do you accept? Is my credit card information is secure? top
Hippos accepts payments via PayPal, Visa and MasterCard.
Yes! You can rest assured that your information is secure. The shopping cart system is Mals e-commerce and it's a secure cart using 128-bit SSL. PayPal is also covered by the 128-bit SSL using Verisign.
Do you charge sales tax? top
Yes, 8.25% sales tax is charged for all retail orders placed by Texas residents.
If you are in Texas, but the items you are purchasing are for resale... please email me your Texas State Tax ID Number (info@hipposeatingalligators.com), or include your Tax ID info in the notes section of your order, so that I can waive the sales tax for you. When will my order ship? top
Once payment has been received, in stock items normally ship within 1-3 business days.
What are your Shipping Fees? top
SHIPPING RATES via United States Postal Service
$ 9.95, UNITED STATES Priority Mail Small Flat Rate Box, includes $100 insurance
* Unfortunately, due to increases in shipping costs, I am no longer offering shipping outside the USA.
What is your Return Policy? top
Retail merchandise may be returned for a full refund (minus shipping and handling). All Return Items must be returned within 7 business days of receipt. All Return Items must be in original (unused) condition and must be mailed back in the original (or similar) packaging along with a copy of the invoice. I highly recommend insurance and delivery confirmation on all returns. Be sure to contact me via email prior to returning any merchandise. I can not accept returns on special orders. If you need to return an item, please contact info@hipposeatingalligators.com.
Some of the items I've ordered are on backorder... so when will I get them? top
When you place an order that contain items that are not currently in stock - your order will be held and you will receive an email promptly with the estimated shipping date for your order.
Please note that prices listed are for In Stock Items Only. Back Ordered item prices are subject to change.
Can I special order larger amounts of jewelry findings? top
If the quantity of findings you wish to order exceeds the quantity we currently have in stock you may now place your order as a "Special Order" via email. Just send me an email (info@hipposeatingalligators.com) with "Special Order" in the subject field. I will email you a copy of the Invoice for your Special Order and Estimated Shipping Date... and I will request your approval. Pre-payment will be required on all Special Orders. Once a Special Order has been approved by the customer it cannot be canceled and and is non-returnable.
